Welcome to Gamgo Games Customer Support

Having trouble with one of our games? We're here to help you! :)



Before opening a support ticket, please read the lines below.



  1. If you experience problems with Serpent of Isis please contact the customer support of BigFishGames.com
  2. If your game is stuck on iPhone, iPad, Kindle fire or Android device, please try to fully close the app and restart your device. In most cases this will help. Also, make sure your device is not running low on memory.
  3. We are not responsible for any download issues. If you can't download one of our games, please check your internet connection and if you can visit other websites. If the problem exist over a longer period of time please contact the App Store operator (f.e. Apple, Amazon, Google etc.)
  4. We are offering a free and full version for some of our games. When you re-download from the App Store, please make sure to check your purchases and re-download from there. Otherwise it may be possible that you download the wrong version (free or full) which could be confusing. Check your recipe you get from Apple or Amazon. It should list the version you downloaded.
  5. If you downloaded the free version and purchased the full version by InApp-Purchase and re-install the game later on because you deleted it. Make sure you hit the "Restore Purchases" button to get the game unlocked to the full version again.
  6. Always make sure you downloaded and installed the latest updates for your device to be up to date with latest changes.
  7. We're sorry but it's not possible for us to refund your purchase. We have no access to orders or customer data. In order to get a refund, you have to contact the App Store operating company like Apple or Amazon and open a refund ticket.
  8. When opening a support ticket, please provide us with as much details as possible about the issue, including your device name (iPad, iPhone etc.), the store you downloaded the game and a detailed description of the problem.
  9. Please allow up to 48 hours for us to respond to your support ticket.



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